BEST plans check meters after complaints over smart-meter bills
Mumbai’s electricity distributor BEST plans to install check meters in response to consumers’ complaints about unexpected increases in bills following its smart-meter modernisation initiative. The Hindu reported the explanation from BEST officials, but the supplied material does not say how many meters will be installed or when the programme will begin.
BEST plans to install check meters after consumers complained about unexpected increases in electricity bills following the introduction of smart meters, The Hindu reported. BEST officials said the move was a response to questions raised by consumers about the sudden rise in their bills. The check meters are intended to address those complaints, according to the source.
The supplied material does not explain how the additional meters will operate, which consumers will receive them or how readings will be compared with those from smart meters. BEST did not provide, in the available information, a timetable for installation or a number of meters to be deployed. The material also does not state whether the complaints have been linked to faults, billing practices or another cause.
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