JAMB publishes five-step process for checking support-ticket status
The Joint Admissions and Matriculation Board has issued a five-step guide for candidates who want to check existing complaints on its online support platform. Candidates use their email address and a ticket to follow the status of a complaint, although the supplied material does not list the individual steps.
The Joint Admissions and Matriculation Board has provided candidates with a five-step guide for checking the status of complaints submitted through its online support platform, Punch Nigeria reports. The procedure applies to existing support tickets rather than new complaints. Candidates are required to use their email address and a ticket to access information about the complaint.
The source material identifies the guide as a five-step process but does not reproduce the individual steps. It therefore does not specify the names of the pages, buttons or fields candidates must use on the platform. It also does not state how quickly the board responds to tickets, what categories of complaints can be tracked or what candidates should do if they cannot locate their ticket.
The guidance is intended to help candidates monitor complaints already lodged with JAMB through its online support system. Punch Nigeria published the guide as an explainer on checking support-ticket status.
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