NCAA orders Air Peace compensation after flight communication failure

The Nigerian Civil Aviation Authority has ordered Air Peace to compensate passengers affected by a disrupted Lagos-Enugu flight, Premium Times reports. The passengers were left stranded after the airline failed to inform them that the flight had been rescheduled. The NCAA confirmed that the problem involved a failure to communicate the change to affected travellers.

The authority’s order requires Air Peace to compensate the passengers. The supplied report does not state how many travellers were affected, how long they waited, the original or revised departure times, or the amount of compensation to be paid. It also does not provide details of the airline’s explanation or say when the compensation must be issued.

No information was included about whether the affected passengers were eventually flown to Enugu or received other assistance. The case concerns the airline’s communication with passengers following a schedule change. By confirming that travellers were not properly notified, the NCAA placed responsibility for the disruption on the carrier’s failure to provide the relevant information.

The authority’s intervention gives the passengers a remedy in the form of compensation, although the terms of that remedy were not set out in the supplied material. The report likewise does not say whether the NCAA imposed any additional sanction on Air Peace. The order follows the disruption of the Lagos-Enugu service and underscores the consequences of failing to alert passengers about changes to a flight schedule.